Customer Support
Need candidate for customer support who can handle a global clientele. Available communication channels will be live chats, phone calls and e-mails. Candidates should thrive in a fast-paced working environment and grow with the organization to take greater responsibility with time.
Experience :
1-5 years
Job Location :Gurgaon
Education :Graduate
Salary :Upto 40k/Month
Responsibilities :
- Excellent written and verbal communication Skills
- Excellent interpersonal skill
- Ability to determine problems and deliver known solutions
- Experience with handling critical customer issues/problems
- Strong analytical skills
- Working with cross-functional teams
- Meet the defined Quality Scores. Innovation & Process Improvement
Skills/Experience :
- Understand customer query and provide appropriate solutions
- Ask & answer questions about products and their benefits
- Enter and update customer information in the database
- Handle objections or grievances, if any
- Go the “extra mile” to exceed customer expectations
- Keep records of calls and sales and note useful information
