Customer Support

Customer Support

Need candidate for customer support who can handle a global clientele. Available communication channels will be live chats, phone calls and e-mails. Candidates should thrive in a fast-paced working environment and grow with the organization to take greater responsibility with time.

Experience : 1-5 years
Job Location :Gurgaon
Education :Graduate
Salary :Upto 40k/Month

Responsibilities :

  • Excellent written and verbal communication Skills
  • Excellent interpersonal skill
  • Ability to determine problems and deliver known solutions
  • Experience with handling critical customer issues/problems
  • Strong analytical skills
  • Working with cross-functional teams
  • Meet the defined Quality Scores. Innovation & Process Improvement

Skills/Experience :

  • Understand customer query and provide appropriate solutions
  • Ask & answer questions about products and their benefits
  • Enter and update customer information in the database
  • Handle objections or grievances, if any
  • Go the “extra mile” to exceed customer expectations
  • Keep records of calls and sales and note useful information

Would you like us to assist in your search for right talent?